Jon Pastorizo

Delivered ecommerce workshops and explained business and technical concepts in practical terms for nontechnical learners.

Help ecommerce businesses and small business owners solve operational and technical problems and implement practical improvements. Support Shopify operations, shipping, inventory, fulfillment, analytics, and connected business systems. Investigate workflow bottlenecks and technical issues, define the scope, and implement improvements. Create practical documentation and procedures to make recurring work easier to manage. Use AI tools to support research, analysis, documentation, and workflow design. Coordinate directly with clients, communicate progress, and check implementation quality.

Part-time role, 28 hours per week. Led NetSuite marketplace integration projects to improve data synchronization, reporting, and operational workflows. Coordinated inventory, ecommerce systems, marketplace activity, and internal teams across company stores and third-party channels. Improved processes and supported ecommerce setup for international markets.

Handled day-to-day Shopify and ecommerce operations across inventory, purchasing, logistics, fulfillment, customer support, and vendor coordination. Improved product, website, and operational workflows as the business grew to more than $2M in cumulative revenue. Coordinated priorities across fulfillment, customer service, marketing, and vendor relationships to support daily execution.

Coordinated inventory, fulfillment, and marketplace operations supporting Amazon Seller accounts averaging approximately $3M in monthly revenue. Established the Amazon FBA On-site Program, including operational setup, inventory coordination, and fulfillment workflows. Improved operating processes across Amazon Vendor, Walmart, eBay, and other sales channels.

Handled marketplace operations and day-to-day departmental execution, including fulfillment and channel management. Improved operational processes supporting product expansion and marketplace growth. Developed an Amazon FBA strategy that increased account revenue by 500% within the first year.

Managed inventory accuracy and Amazon FBA and Vendor Central order workflows for accounts generating more than $10M annually. Improved operational processes and supported newer marketplace accounts, including Walmart and Jet.com.

Provided remote troubleshooting and first-line technical support by phone, email, and remote administration. Created incident reports and maintained training manuals, work instructions, and troubleshooting guides. Supported field upgrades and recalls; promoted to Senior Technical Support Technician after approximately one year.

Developed and revised quality assurance procedures, work instructions, and process documentation in a manufacturing environment. Monitored quality, investigated process issues, and coordinated corrective actions with production and quality teams. Supported process improvements focused on reducing waste and improving operational consistency.

Coordinated daily operations, workforce scheduling, operational reporting, and team performance. Developed and monitored KPIs and analyzed workflows to improve efficiency and service delivery. Supported employee coaching, operational planning, and process improvement.

Managed the Emerson Motor Technologies client account at Sykes Asia following promotion from Senior Technical Support Engineer / Team Lead. Oversaw operational performance, workforce planning, employee development, client relationships, and account growth. Expanded operations from 20 to 52 agents and from 8 to 16 functional teams over approximately 13 months. Developed leadership structure and career progression pathways, and coordinated staffing requirements and service delivery with client stakeholders.

Served as Senior Technical Support Engineer and Team Lead for the Emerson Motor Technologies account at Sykes Asia. Provided technical troubleshooting and supported frontline team members with inquiries, issue resolution, and escalations. Helped coordinate daily support activities, maintain service consistency, and communicate operational issues to account leadership.